All items are custom one of one pieces made by hand, with the most care and attention to detail. Each individual piece has been crafted uniquely and given its own original character; from the design, down to the packaging! As a disclaimer, These are FRAGILE and all of Pot Headz‘ pieces are finished with a coat of resin to ensure sturdiness. Resin exterior is not food safe, so please do not eat or drink out of them!!! These ash trays are to be treated as art objects first and foremost. We do everything we can to prevent any damage or breaks during the shipping and/or pickup- delivery process, therefore all purchases are non refundable. Thank you!